COMPLAINT HANDLING PROCEDURE

South Mcr Lettings Ltd aims to provide the best quality, professional service, but nobody’s perfect and we might not always get things right. Our Complaints Policy should give clear details of what steps you can take to resolve any issue and also help us improve our service in the future.

STEP 1.

Let us know. Give us a chance to put things right. By phone or by email. It’s up to you.

If you’re still not satisfied, then…

STEP 2.

If you have initially made your complaint verbally – whether face-to-face or over the phone – please also make it in writing to stacy@south-mcr-lettings.co.uk . This is so we fully understand your complaint and have a written record of it.

We will try our hardest to resolve the situation but if you’re still not satisfied, then…

STEP 3.

You have the opportunity to take your complaint to the final stage of our complaints handling procedure:

Consumer Complaints:-

The Property Redress Scheme

Premiere House, 1st Floor, Elstree Way
Borehamwood WD6 1JH
T: 0333 321 9418
E: info@theprs.co.uk.
https://www.theprs.co.uk/